Policies and Procedures

Mr and Mrs Clean Policies and Procedures

1. Liability Policies:

  • Mr and Mrs Clean Services and its employees agree to provide services stated in this

contract in a reliable and trustworthy manner. In consideration of these services and

as an express condition thereof, the client expressly waives any and all claims against

Mr and Mrs Clean Services or its employees, unless arising from gross negligence on

the part of Mr and Mrs Clean Services.

  • Every effort is made to be as careful as possible with your items, however, accidents do

happen. Notification must be made within 24 hours of breakage/loss of any personal

items. Items which are antique, irreplaceable, hard to find, etc. are not covered by our

breakage policy. Please remove these items the day of your cleaning.

  • ●Mr and Mrs Clean Services does not use ladders or move items more than 35 pounds to

protect us and our employees from injury. If you would like cleaning behind heavy

objects, please move prior to cleaning.

  • Mr and Mrs Clean Services is not responsible for damage incurred by the improper installation of

any object. All surfaces are assumed sealed. If you know of any surface not sealed, you must

notify us so that we may clean properly.

2. Business Policies

  • Mr and Mrs Clean Services staff does not clean animal cages or litter boxes, animal

droppings, human feces, urine, vomit, soiled clothing or other similar biohazards.

  • If it must be on and the alarm is triggered, Mr and Mrs Clean Services is not

responsible for any fees associated with alarm.

  • Mr and Mrs Clean Services agrees to keep keys and other client information secure and

confidential. Locksmith fees are paid only if Mr and Mrs Clean Services misplaces the


  • Cleaning rates are subject to change as the condition of your home/office changes.

Additional services need to be requested in advance so we can schedule the additional

time and supplies needed.

  • A checklist will be left with client to show exactly what we did in each room to avoid


  • If you would like to hire a present or past Mr and Mrs Clean Services staff member for

any house cleaning service outside of your agreement with Mr and Mrs Clean Services,

our referral fee is $2,500. All employees or IC’s of Mr and Mrs Clean Services are

under a non-compete contract for a period of one year.

3. Cancellation Policy:

  • Cancellations must be received 24 hours prior to scheduled service or full cleaning fees

will be applied. This includes instances where we cannot access your home or an

employee feels their personal safety is at risk due to an aggressive pet or actions by any

individuals on the premise.

  • Mr and Mrs Clean Services reserves the right to deny service or terminate service

because of safety concerns, financial concerns, or inappropriate or uncomfortable


4. Business Hours/Holidays/Weather:

  • Business and visiting hours fall between the hours of 5 a.m. and 9 p.m. and services

are usually completed during this time.

  • Mr and Mrs Clean Services does not accept time specific calls as we can not guarantee

specific times accurately. We reserve the right to cancel scheduled cleanings due to

inclement weather.

  • Mr and Mrs Clean Services does not do holiday visits. If your scheduled day falls on a

holiday, Mr and Mrs Clean Services will call to reschedule.

5. Bad Check Policy:

  • A $30 fee is assessed on all returned checks. All fees are due

promptly and must be paid via cash, electronic transfer or money order only.

6. Payment Arrangement:

  • Payment is expected on of before 7 days of invoicing. A

$30 non-payment fee will apply if payment is not received on 7 days of invoicing. There

will be a 10% finance fee added on for payments later than 15 days and accrued monthly.

We have the right to discontinue services until payment is made.

7. Key Returns:

  • All keys will be returned on receipt of full payment of last invoice

8. Guarantee Policy:

  • Mr and Mrs Clean Services wants you to be completely satisfied

every time. If, within 24 hours, you are not satisfied, Mr and Mrs Clean Services will

come back to your home and re-clean said items at no additional charge.

By signing below the client fully understands and agrees to the contents of this